FAQ
Ordering and design
Can you map anywhere?
Almost anywhere in the world. Search a place or postcode in the map maker and frame the area you want.
Will my map look like the preview?
Yes. The preview is drawn from the same shapes we cut, so the streets, coast and title sit exactly where you see them. Being real wood, the grain and colour vary a little from map to map.
What's a wide-area map?
Zoom in and every street is cut in walnut. Zoom out past the line on the zoom slider and the map maker switches to a wide-area map: the main roads stay in walnut and the smaller streets are engraved into the ash as fine lines, so a whole region stays clear. The card on the map always says which one you'll get.
Why is a path or small road missing?
Very small paths and roads are left out or simplified so the wood stays strong enough to cut. The streets come from OpenStreetMap as it is mapped today.
Can I add a title, a marker or a message?
Add a title and mark a spot in the map maker. We can also engrave a short message on the back: add it in the note box in your cart, or email us.
Can I have a map like one in the Gallery?
Yes. Click Make one like this under any photo. The map maker opens on that map, and you can change the title, mark your own spot or pick another size.
Can I change my design after ordering?
Email us straight away. Until cutting starts we can usually change it.
Can I order a gift card?
Not sure what area they would like, or have simply left it too late to order before the big day? Send them a gift card! You can hoose to gift any size of mapL they design their own map, and enter the gift ard at checkout. Head here for to order.
Sizes, materials and hanging
What sizes and frames are there?
300 × 300 mm (£79), 500 × 400 mm (£129) and 800 × 600 mm (£249), each in a black or white frame.
What is it made of?
Walnut for the streets; ash for the land, with woods and parks engraved into it; and frosted blue acrylic for the water, on an MDF back. The wood is natural, so the grain and colour vary a little from map to map.
How do I hang it?
Every map comes ready to hang, with a fixing on the back. 300 × 300 mm and 500 × 400 mm maps have one hanging point; 800 × 600 mm maps have two.
How do I look after it?
Keep it out of strong direct sunlight, which slowly fades wood, and away from damp. Dust it with a soft, dry brush.
Delivery, prices and returns
How long will my map take?
About two weeks from order to dispatch, or three for 800 × 600 mm. Need it by a certain date? Email us before you order and we'll tell you if we can make it.
How much is delivery?
£4.99 to UK mainland addresses by Evri or Royal Mail. You'll see it at checkout before you pay.
Do you deliver abroad?
Unfortunately not at the moment: we deliver within the UK only.
Is there a discount for more than one map?
Order three or more maps together and 15% comes off automatically at checkout
Can I return my map?
Each map is made to your design, so we can't take it back if you change your mind, but we'll put right anything that arrives damaged or faulty. See Delivery & Returns.